E-COMMERCE

E-commerce Customer Support

Order-focused support that reduces refunds, chargebacks, and frustration while keeping CSAT high.

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Shopify
Gorgias
Klaviyo
ShipStation
Stripe

What we handle

  • Order status + shipping updates
  • Returns/refunds workflow
  • Chargeback evidence gathering support
  • Product questions + pre-sales support
  • Customer communication during peak volume

KPIs we report weekly

  • FRT
  • Refund cycle time
  • Chargeback win-rate support
  • CSAT
  • Backlog size
We align on your SLAs and workflows first—then scale coverage.

Get a recommended setup for your workflow

Share your tools, channels, and hours. We’ll suggest coverage + onboarding checklist.

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What to send us

  • Your current workflow + pain points
  • Volume (tickets/orders/requests per day)
  • Tools you use
  • Desired hours + SLA
WAWhatsAppFast response ☎Call+1 302 205 0865
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