CUSTOM

Client-based Operations Setup

If you have SOPs—or want us to build them—we can plug into your workflow and run it consistently.

Your tools
Email/Chat
CRM/Helpdesk
Sheets
Slack/Teams

What we handle

  • Workflow mapping + SOP creation
  • Dedicated resource(s) aligned to your hours
  • Templates/macros + QA checklist
  • Daily execution + escalation rules
  • Weekly KPI reporting

KPIs we report weekly

  • SLA adherence
  • Quality score
  • Backlog
  • Cycle time
  • Escalation accuracy
We align on your SLAs and workflows first—then scale coverage.

Get a recommended setup for your workflow

Share your tools, channels, and hours. We’ll suggest coverage + onboarding checklist.

What to send us

  • Your current workflow + pain points
  • Volume (tickets/orders/requests per day)
  • Tools you use
  • Desired hours + SLA
WAWhatsAppFast response Call+1 302 205 0865
Book a Call WhatsApp